Built inside a working HVAC contractor in New Jersey. It answers every call in your company name, knows a no-heat call with a baby in the house is an emergency and a filter question is not, routes the emergency to your on-call tech with the caller on the line, and texts you the name, address and problem before they hang up.
No contract. No per-minute charges. Flat pricing from $9.80 a day. Live in two business days.
The calls that matter in HVAC
You set the rules once. The receptionist follows them on every call, every hour, without being told twice.
Collects the address and callback number, asks how cold or hot the house is and who is home, then rings your on-call tech. Backup number if the first does not pick up.
Tells the caller to leave the building and call 911 first, then still takes their number and address so you can follow up. Never hangs up on them.
Books the appointment into the openings you set, quotes only the fee you gave it, and asks about a maintenance agreement if you sell one.
Walks the caller through shutting the system off at the thermostat, then schedules the visit. Your rule, not its guess.
Quotes your service-call fee and hours, nothing else, and takes their details so you decide whether to chase it.
Takes a message and sends it to you by text and email, without tying up your on-call tech.
What it learns about your shop
Hours, services, service-call fee, service area, your emergency rule and who to call, the calendar you use, the greeting name, and which line to forward. Five minutes by text or email, then you hear a recorded test call before it goes live.
FAQ
Yes, because you define it. Most shops use no heat below a temperature you set, no cooling with someone vulnerable at home, gas smell, CO alarm, or water leaking from the equipment. Those calls go to your on-call technician with the caller on the line. Everything else is scheduled or messaged.
It quotes exactly the fee and hours you give it in writing, and nothing else. If a caller asks for a repair price it does not have, it says the technician will confirm pricing and takes their details.
It answers every call at once. There is no hold queue and no busy signal, which is the one thing a human answering service cannot do on the worst day of the year.
Today it schedules into the openings you set on Google Calendar, or sends you the booking request to confirm. Jobber, Housecall Pro and ServiceTitan connections are on request for Full Front Office clients.
Two business days from your eight answers. You hear a recorded test call first, a no-heat call and a tune-up call, and approve it before it answers a real customer.
Hear it before you decide
Call (609) 536-1044 and ask it anything a customer would. To start the trial, text your company name, trade, town and best number to (609) 451-7874. Live on your own after-hours line within two business days. Nothing is billed until day 14, and only if you keep it.
Or copy this and text it