Built for HVAC, plumbing, electrical and roofing shops. It answers when you're on a roof or in a crawlspace, qualifies the caller, schedules the job in the openings you set, and texts you the details before the customer hangs up.
No contract. No per-minute charges. Live in two business days. Cancel anytime.
What it does
Trained on your services, your hours, your fee and your rules. It never quotes a price you didn't give it.
Every call, every hour, no busy signal. Or only the calls your office can't pick up: your choice.
Gets the name, address, what's wrong and how urgent, in the order you'd ask it yourself.
Into the openings you set, on Google Calendar or straight to your phone to confirm. Never double-books you.
No heat, no cooling, gas smell, active leak: rings your on-call tech with the caller already on the line, then your backup.
Caller, number, address, problem, outcome. Before they've hung up. Email too, with the transcript.
Review request after every completed job. Estimate follow-ups at day 2 and day 7. Maintenance renewals on the Plus plan.
Setup
Hours, services, fee, service area, your emergency rule, your calendar. Five minutes by email or phone.
We build your receptionist and run a recorded test call. You listen, we adjust, you approve.
One dial code from your office phone. Overflow only, or every call. Turn it off any time with another.
Compare
| Voicemail | Answering service | Part-time receptionist | Front Office | |
|---|---|---|---|---|
| Answers nights and weekends | No | Yes | No | Yes |
| Schedules the job for you | No | Takes a message | Yes | Yes |
| Quotes your fee and hours correctly | No | Reads a script | Yes | Yes, only what you set |
| Routes emergencies to on-call | No | Sometimes | Business hours | Yes, 24/7 |
| Handles 10 calls at once | No | Hold queue | No | Yes |
| What it costs you | Every lost job | Per-minute, $10 to $30 a day | $50 a day and up | From $9.80 a day, flat |
Pricing
Your 14-day trial counts every call it catches. That sets your plan. One flat rate, no per-minute or per-call charges, and it moves down automatically if your volume drops.
No setup fee for founding clients. Pay yearly and get two months free. Founding clients keep their rate locked for 24 months. Month to month, cancel with 30 days notice.
Who it's for
Front Office was started inside a working mechanical contractor that got tired of losing after-hours calls. The receptionist was built for that company's own line first. Every rule it follows is one a dispatcher would.
Start your free 14-day trial
Send your company name, trade, town and best number. You'll get the eight-question form back the same day, and your receptionist is live within two business days of your answers. Nothing is billed until day 14, and only if you keep it.
(609) 451-7874Text it, or call and leave the details. Prefer a conversation first? Say so and someone calls you back.
Or copy this and send it
FAQ
Yes. It says it's an AI assistant in the greeting and confirms it if asked, which is what the law and your customers expect. 89% of customers prefer an immediate answer over waiting on hold, and the alternative isn't a person, it's voicemail.
It books only into the slots you open, quotes only the fee you set, and texts you every booking the second it happens. Cancel any one with a reply. It never promises a price or an arrival time you didn't give it.
No. You forward calls from your existing line, after hours or always, with one dial code. Another code turns it off.
You define what counts (no heat, no cooling, gas smell, active leak, CO alarm). For those it collects the address and number and rings your on-call tech with the caller on the line, then your backup. Gas and CO callers are told to leave the building and call 911 first.
Two business days from your answers. You hear a recorded test call and approve it before it goes live.
No. Month to month, cancel with 30 days notice. Founding clients skip the setup fee.
Caller names, numbers and details belong to you. They're used only to run your receptionist and your monthly report. Calls may be recorded for quality; the greeting says so.
One $500 service call you would have missed covers a month. Your trial log shows exactly how many of those there were, and what each answered call cost you; most shops land under a dollar a call.